Shipping policy

DELIVERY AND RECEPTION OF PRODUCTS

Terms of delivery

The Vendor delivers in France, in the European Union and internationally.

ALTCELLARS delivers the Products ordered to the delivery address indicated by the Customer ("Delivery Address") according to the delivery method chosen by the Customer when placing the order.

The delivery charges published on the Site exclude Corsica and French Overseas Departments and Territories (for France) and remote or difficult-to-access areas (in particular islands, mountainous regions and other areas as defined by the carriers - for all countries).

For more information about delivery methods and charges, the Customer can consult the terms of delivery published on the Site (Click here) or contact the Vendor's customer service at the following address: 61 Rue de Lyon, 75012 Paris, France or by email: info@altcellars.com.

The Vendor will do its utmost to dispatch the Products to the Customer in a timely manner once the order has been placed, in accordance with the delivery method chosen by the Customer when placing the order. Notwithstanding the above, in all cases, delivery will be made within a maximum of thirty (30) working days from receipt of the order confirmation e-mail, subject to the availability of the Products, as notified to the Customer at the time the order is placed.

Late delivery

In case of excessive delay in delivery, the Customer must contact customer service as soon as possible at the following address: 61 Rue de Lyon, 75012 Paris, France or by email: info@altcellars.com. In this case and depending on the cause of the delay, ALTCELLARS will notify the Customer of a new estimated delivery date or proceed with the cancellation and full refund of the order.

Reception of products

When the product is delivered to the address indicated on the order form by a carrier, it is the Customer's responsibility to check, in the presence of the delivery person, the condition of the product delivered and, in the event of damage or missing items, to express his concerns on the delivery note or on the transport receipt, and, if necessary, to refuse the product, and to notify the Vendor as soon as possible.

Conformity of products

If the product is not as ordered, the Customer must submit a claim to the Vendor as soon as possible, in order to obtain the replacement of the product or possibly the cancellation of the sale.

Delivery and transfer of risk

The risk of loss or damage to the goods is transferred to the customer at the moment when the customer, or a third party designated by the customer, takes physical possession of the goods, regardless of their nature.

The product, delivered to the Customer by a carrier chosen by the Vendor, travels at the Vendor's risk.

The product, delivered to the Customer by a carrier chosen by him/her, is shipped at the Customer's risk from the moment the goods are handed over to the carrier.